Municipal Workplace Complaints: When Is an Independent Investigator Needed?

2026 ADVOCACY REPORT | Municipalities NL

Municipalities NL’s 2026 Advocacy Report identifies harassment of elected officials and staff, access to support, and challenges navigating Code of Conduct matters as ongoing priorities.

For municipal leaders, this raises an important question: can people trust the process when a concern involves someone they work with every day?

Workplace complaints and council Code of Conduct matters do not necessarily follow the same process. An important first step is to establish what is being alleged, which policy or procedure applies, and who can assess the matter impartially.

Before proceeding, consider:

  • Does the person handling the complaint have a conflict of interest, or could their relationships reasonably raise concerns about impartiality?

  • Will everyone involved have a fair opportunity to respond to the relevant allegations?

  • How will information be protected while allowing a thorough examination of the facts?

Bringing in an independent investigator does not presume wrongdoing. It can help establish the facts when internal relationships make a fair process difficult to conduct or trust.

At Sullivan Investigative Insights, we help organizations navigate complex workplace complaints through fair, independent investigations.

For municipal administrators: does your reporting process provide a clear alternative when a complaint involves someone in leadership?